Terms of service

Terms of Service

Blue Lotus Holistics LLC
Last Updated: March 22, 2026

1. Agreement to Terms

By accessing, browsing, or purchasing from Blue Lotus Holistics (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and our Return Policy.

If you do not agree, you may not access the Site or purchase products.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use this Site or make purchases.

3. Online Store Terms (Shopify Compliance)

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products.

By using our Site, you agree:

  • Not to use our products for illegal or unauthorized purposes
  • Not to violate any applicable laws (including intellectual property laws)
  • Not to transmit viruses, malware, or destructive code

A breach of these Terms may result in immediate termination of your access.

4. Orders, Billing & Payment Authorization

By placing an order, you:

  • Agree to provide current, complete, and accurate purchase information
  • Authorize us to charge your selected payment method
  • Confirm you are an authorized user of that payment method

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit or cancel quantities per person, household, or order
  • Cancel orders suspected of fraud, resale abuse, or unauthorized activity

5. Pricing & Product Availability

  • Prices are listed in USD and may change without notice
  • We reserve the right to modify or discontinue products at any time
  • We do not guarantee product availability

If a pricing or product error occurs, we reserve the right to cancel or adjust the order.

6. Shipping, Delivery & Risk of Loss

  • Shipping times are estimates and not guaranteed
  • Risk of loss transfers to you upon carrier confirmation of delivery

Blue Lotus Holistics is not responsible for:

  • Lost or stolen packages marked as delivered
  • Delays caused by carriers or external factors
  • Incorrect shipping addresses provided by the customer

7. Returns, Refunds & Chargeback Policy

All returns are governed by our Return Policy, including the 10-day return window.

Chargebacks & Payment Disputes (Critical Clause)

By making a purchase, you agree:

  • To contact us first at [your email] before initiating a chargeback
  • That filing a fraudulent or unjustified chargeback is a breach of these Terms

We reserve the right to:

  • Provide evidence to payment processors (including Stripe and Shop Pay)
  • Dispute all chargebacks with documentation (delivery confirmation, IP logs, order verification)
  • Ban future purchases from customers who abuse disputes

8. Product Use & Safety Disclaimer

Our candles are intended for aromatic and decorative purposes only.

You agree:

  • To use products responsibly and follow standard candle safety practices
  • That improper use may result in damage or injury

We are not liable for damages caused by:

  • Misuse, negligence, or failure to follow safety guidelines

We make no medical or therapeutic claims. Any references to wellness are not intended to diagnose, treat, cure, or prevent any condition.

9. Intellectual Property

All Site content—including branding, product names, logos, text, and images—is owned by Blue Lotus Holistics LLC.

You may not:

  • Copy, reproduce, or distribute content without permission
  • Use our brand for commercial purposes without authorization

10. User Submissions & Reviews

If you submit reviews, comments, or content:

  • You grant us a non-exclusive, royalty-free, perpetual license to use it
  • You agree your content will not violate any laws or rights

We reserve the right to remove content at our discretion.

11. Limitation of Liability

To the fullest extent permitted by law:

Blue Lotus Holistics LLC shall not be liable for:

  • Indirect, incidental, punitive, or consequential damages
  • Loss of profits, revenue, or data

Our total liability shall not exceed the amount paid for the product.

12. Indemnification

You agree to indemnify and hold harmless Blue Lotus Holistics LLC from any claims, damages, or expenses arising from:

  • Your breach of these Terms
  • Your misuse of the Site or products

13. Dispute Resolution & Arbitration (Strong Protection)

Any dispute arising from these Terms shall be resolved through:

Binding Arbitration

  • Conducted in the State of North Carolina
  • On an individual basis only (no class actions)

You waive the right to:

  • Jury trials
  • Class action lawsuits

This clause significantly reduces legal exposure and is standard for Shopify stores.

14. Governing Law

These Terms are governed by the laws of the State of North Carolina, United States.

15. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the Site constitutes acceptance of any changes.

16. Contact Information

Blue Lotus Holistics LLC
Email: bluelotusholistics@yahoo.com
Location: United States, North Carolina