Refund policy
At Blue Lotus Holistics, each candle is carefully crafted to deliver a refined and elevated self-care experience. Due to the nature of our products, we maintain a focused return policy to ensure quality and fairness for all customers.
Return Window
We accept returns within 10 days of delivery.
Requests submitted after this period will not be eligible for a refund or exchange.
Eligibility for Returns
To qualify for a return:
- The item must be unused and unburned
- The product must be in its original packaging
- Proof of purchase is required
Non-Returnable Items
We do not accept returns on:
- Used or burned candles
- Items damaged due to misuse or improper handling
- Final sale or promotional items (if applicable)
Damaged or Defective Products
If your order arrives damaged or defective, contact us within 48 hours of delivery with photos of the product and packaging.
We will promptly evaluate and offer a replacement or refund where appropriate.
Return Process
To initiate a return:
- Contact us at bluelotusholistics@yahoo.com
- Include your order number and reason for return
- Wait for return authorization and instructions before sending your item
Unauthorized returns may not be accepted.
Shipping Costs
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Exchanges
We only offer exchanges for items that arrive damaged or defective
Final Notes
Blue Lotus Holistics reserves the right to deny returns that do not meet the conditions outlined above. This policy is designed to uphold the integrity and quality of our products while ensuring a fair experience for every customer.